Third Party Logistics System


Serveu is the Third Party Logistics System (3PL) developed by the Dotcom Systems. It is designed to track and maintain all the activities done to the Clients by the 3PL service provider. The services provided are transportation, warehousing, cross-docking, inventory management, packaging, and freight forwarding.


  • Activity–Based Costing/Billing: This functionality is primarily designed for third-party logistics operators. Activity-based billing allows them to calculate billable fees based upon specific activities. For example, a 3PL can assign transaction fees for each receipt, and shipment transaction, as well as fees for storage and other value-added activities.
  • Client Agreement & System Level Charging: Provides various ways and levels of charging the client under an Client Agreement like Activity Charges, System Operational Charges, System Storage Charges and Manual Charges. The system allows the Frequency of charging and the user is also allowed to write-off the charges if not applicable with proper approvals.
  • Charging on Multiple Currencies: It provides the selection of multiple Currencies according to the International client that we are dealing with as all the charges can be defined according to the specific currency requested.
  • Client Notification & Alerts: Has provision for defining Client Notifications through emails for every Operational Activities carried out in the warehouse. The system allows to set alerts for the warehouse users to inform regarding the new clients that are defined in the system.
  • Master Data Importer: Provides tools to import huge master data information in the specified format to the system. This helps in moving the data from one system to another to ease the Operations.
  • AWCS Integration: This system is highly integrated with the Unitechnik Automated Warehouse Management System for performing the Storage and Retrieval process of the warehouse stocks. The Receiving process and the Dispatch Process is tracked through the AWCS systems.
  • EDI Services: Provides EDI services for sharing operational information between 3PL clients in standard data formats; currently the system provides the Advanced Shipment Notice and Sales Order information messages from the Client to the Provider.
  • Improved Cycle Counting: Can capture relevant data (e.g., frequency of movement, specific locations, etc.) to systematically schedule personnel for cycle counts. Such cycle counts not only can improve the accuracy of inventory records for planning purposes, but also can eliminate or reduce the need for complete, costly physical inventories.
  • Enhanced customer service: Delivers a better level of service because there’s never a question about how much is available and where it’s located. It also delivers better reports to customers about their orders and product availability. By streamlining processes from order to delivery, companies can more accurately determine product availability and realistic delivery dates. Can automatically identify and release back-ordered inventory and also can reduce returns as a result of increased shipment accuracy.
  • Management Reports: Gathers information at multiple levels of product movement to corporate the management reports. In addition, all data elements can be communicated to the host ERP system for manipulation or report generation. These are few key reports provided:

    • Inventory by Location, Expiry, BOE and Zones report
    • Product Traceability Reports
    • Client-wise Warehouse Terms
    • Client Charging- Area-wise, Activity-wise, Date-wise
    • Freight Forwarding Reports
    • Warehouse Occupancy Reports
    • Client Transaction Summary
    • Pallet Transaction Ledger – Agreement, Site, Item, Pallet
    • Inventory Balance & CBM Reports
    • Forward & Reverse Logistics Report
  • Functional Flow Of Serveu: